Privacy policy

Information that we collect from you

When you contact us, visit or order products or services on the mobile application or otherwise you may be asked to provide certain information about yourself including your name, organisation, position, contact details and credit or debit card information. If you are seeking credit terms we may also seek references from you. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us or telephone calls or other communications you have with us. To maintain customer service standards and to assist staff training, we may record and monitor incoming calls. If you place an order or supply us with information with respect to a service or product which we are producing in association with a third party such as (without limitation) a reader offer with a newspaper then the permissions you have granted to us as set out in this privacy policy shall be deemed to have also been granted to that third party.

Payment

When you are ready to make your payment you will be directed to the secure-payment site operated by our merchant service, stripe. Your payment-card details will be entered on stripe’s site, not directly to YR store. We do not store credit card details nor do we share customer details with any 3rd parties. On occasions, you may find during the payment process that you are asked for an additional security code through a pop-up box from ‘verified by visa’ or similar. As at that time you are on stripe’s site, not YR store and we cannot control nor predict whether or why this appears.

Your order and confirmation

Once you have successfully placed your order you will receive an email, confirming your order. This will show your order number, the product you have ordered, the price and the shipping name and address to which the order is to be delivered: please check this and email [email protected] (quoting your order number) if this is incorrect.

Use of information

By placing an order with us, you consent to the collection, use and transfer of your information under the terms of this privacy policy. We may use information supplied by you:

  1. To enable us to provide you with access to all parts of our website
  2. To supply the information or goods you have ordered or requested
  3. To bill you and to contact you where necessary concerning your orders.
  4. To use and analyse the information so that we can administer, support, improve and develop our business.
  5. To assist us in creating and administering incentive or loyalty schemes.
  6. To contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services.
  7. To let you know by email, mail or telephone about other products and services which we offer which may be of interest to you.

If you do not wish to be contacted in the future, please let us know by contacting [email protected]

Disclosure of Your Information

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. We may also disclose your information to law enforcement agencies, other governmental agencies, organisations for fraud protection, or other third parties in response to a request for information (such as 29(3) data protection act 1998 form) relating to a criminal investigation, alleged illegal activity or any other activity that may expose us, you or any other user of our website to legal liability.

Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. Countries outside the european economic area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Accessing and Updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact [email protected] . We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.